Most, if not all residents of Letts experienced an outage with their phone service yesterday. Letts is a community of about 350 in Louisa County. Scott Morris, spokesman for Windstream says a problem with the switch that routes the calls from their central office.
He says 320 residents were completely without service, even a dial tone, which means no 9-1-1 service was available. However, broadband connections were not affected because that service is routed through another office.
Phone service was restored soon after Windstream identified the problem.